Refund & Returns Policy

We want you to be happy with every Doob Dasher order. Here is how we handle problems.

Missing items

If a product you paid for is missing from your package, email orders@doob-dasher.net with your order number. The amount you paid for the missing item is added to your account as store credit for your next order.

Lost or delayed parcels

We ship with third-party carriers (Canada Post, UPS and Purolator). If your parcel has not arrived 7 business days after you received your tracking number, contact us with your order number. For a lost parcel, please also file a claim with the carrier, for example with Canada Post. We are not responsible for parcels lost or delayed by the carrier, but we will help you with the claim.

Product quality

If you have a concern about the quality of a product, email us with your order number and a description (a photo helps). We will work with you to sort it out.

Contact

Email orders@doob-dasher.net or use our contact form.